Privacy Policy

D3PLOY.ORG ("we", "us", "our") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, share, and protect your personal information. It applies to all visitors to our website and all clients who engage our services.

This Policy is consistent with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and is also aligned with the requirements of the UK GDPR and EU GDPR where applicable to our international clients.

1. Information We Collect

We may collect the following types of personal information:

• Identity information: name, job title, company name;
• Contact information: email address, phone number, postal address;
• Usage information: pages visited, time spent on site, browser type, IP address, device type;
• Communications: contents of enquiries, emails, and conversations with our team;
• Client operational data: data processed through agent workflows as part of our service delivery.

We collect information directly from you when you complete a contact form, book a call, or enter into a service agreement. We also collect information automatically through cookies and analytics tools when you visit our website.

2. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and communicate with prospective clients;
• To deliver, manage, and improve our services;
• To send service-related communications and updates;
• To process billing and manage our commercial relationship;
• To analyse website usage and improve our online presence;
• To comply with our legal and regulatory obligations; and
• Where you have consented, to send marketing communications about our services.

3. Legal Basis for Processing (GDPR)

For individuals in the UK or European Economic Area, our legal basis for processing your personal information is:

• Contract: where processing is necessary to perform our services under an agreement with you;
• Legitimate interests: where processing is necessary for our reasonable business interests (e.g. website analytics, improving our services);
• Legal obligation: where we are required to process information to comply with the law; and
• Consent: where you have expressly consented to processing (e.g. marketing emails).

4. Data Sharing

We do not sell your personal information. We may share it with:

• Sub-processors: third-party service providers who assist us in delivering our services (e.g. cloud infrastructure, CRM, analytics). All sub-processors are bound by data processing agreements;
• Legal authorities: where required by law, court order, or regulatory requirement; and
• Business transactions: in the context of a merger, acquisition, or business transfer, subject to equivalent confidentiality protections.

5. International Transfers

We are based in Western Australia, Australia. Where we transfer personal information internationally (e.g. to cloud infrastructure providers operating in other regions), we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions where required.

6. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to maintain our business relationship, and to comply with legal obligations. Typical retention periods are:

• Client engagement data: 7 years from the end of engagement;
• Marketing enquiries: 2 years from last contact;
• Website analytics data: up to 26 months;
• Agent workflow data: as specified in the relevant Service Agreement.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: to request a copy of the personal information we hold about you;
• Correction: to request correction of inaccurate or incomplete information;
• Deletion: to request deletion of your personal information, subject to our legal obligations;
• Portability: to receive your data in a structured, machine-readable format (where applicable);
• Objection: to object to processing based on legitimate interests; and
• Withdrawal of consent: where processing is based on consent, to withdraw it at any time.

To exercise any of these rights, please contact us at hello@d3ploy.org. We will respond within 30 days.

8. Cookies

We use cookies to improve your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encryption, access controls, and regular security reviews.

No method of transmission over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee absolute security. If you become aware of any security issue affecting your data, please notify us immediately at hello@d3ploy.org.

10. Children's Privacy

Our services are not directed at or intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have done so, we will promptly delete it.

11. Policy Changes

We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or by posting a prominent notice on our website. Your continued use of our services following any update constitutes acceptance of the revised Policy.

12. Contact

For privacy-related questions, requests, or concerns, please contact our Privacy Officer at:

hello@d3ploy.org
D3PLOY.ORG, Western Australia, Australia

If you are located in Australia and are unsatisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.